Refund policy

Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. A receipt or proof of purchase is required.

To start a return, contact us at info@mookoa.com. Returns without prior authorization will not be accepted.

📌 Important:

• Return shipping costs are the customer’s responsibility.
• If the return is due to a damaged or incorrect product, we will cover the return shipping costs.
• We do not accept returns for sale items or gift cards.

Once your return is approved, we will provide a return shipping label along with detailed instructions.

---

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

• If approved, the refund will be processed within 3 to 5 business days to your original payment method.
• If you do not see the refund after 10 business days, please contact us at info@mookoa.com.

---

Exceptions / Non-Returnable Items

For hygiene reasons, we do not accept returns for personal care products.

Additionally, the following items cannot be returned:
❌ Customized or made-to-order products
❌ Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is eligible for return, please contact us before purchasing.

---

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us at info@mookoa.com with photos within 48 hours of receiving the order. We will review the case and offer a resolution as soon as possible.